Good Relationship Officer - Customer Engagement Specialist (Bali)

Are you a target-driven professional with a passion for building lasting customer relationships? Brasma Barsama, a leading name in Indonesia’s retail and consumer products sector, is seeking a Good Relationship Officer to join our dynamic team in Bali. In this role, you will be the face of our company, engaging with customers, understanding their needs, and ensuring their satisfaction. This is a unique opportunity to make a tangible impact on our customer base and contribute to the growth of Brasma Barsama.

As a Good Relationship Officer, you will be responsible for maintaining and enhancing our customer relationships. You will be the first point of contact for our customers, providing excellent service and support. You will also be involved in various customer engagement activities, such as product demonstrations, training sessions, and customer feedback collection. Your ability to build trust and rapport will be crucial in this role.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for customers, providing excellent service and support.
• Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.
• Conduct product demonstrations and training sessions to educate customers about our products.
• Collect and analyze customer feedback to identify areas for improvement and enhance customer experience.
• Assist in the development and implementation of customer engagement strategies.
• Collaborate with the marketing and sales teams to promote our products and services.
• Ensure compliance with company policies and procedures.
• Maintain accurate and up-to-date customer records.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or sales.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with CRM software, such as Salesforce or HubSpot.
• Excellent problem-solving and analytical skills.
• Ability to travel to customer locations as required.
• Professional and polite demeanor, with a customer-centric approach.

🛠️ Keahlian

Lowongan Terkait